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Refund Policy

At Cesar’s Roof and Gutter Cleaning, we strive to deliver high-quality, reliable service for every customer. Your satisfaction is important to us. Please review our refund policy below for details on how we handle cancellations, rescheduling, and service-related refund requests.


1. Service-Based Refunds

Because we provide roof and gutter cleaning services, refunds are generally not issued once the service has been completed, unless there is a clear issue with the quality or delivery of our work.

However, we stand by our work. If you are not satisfied with a completed service, please contact us within 48 hours of your appointment. We will assess the issue and may offer the following:

  • A complimentary re-service to correct the issue

  • A partial or full refund (in rare or extreme cases, and at our discretion)


2. Cancellations

You may cancel your appointment with no charge up to 24 hours in advance of your scheduled service. 


3. Rescheduling

You may reschedule your appointment at no cost if you notify us at least 24 hours in advance. We will work with you to find the next available time that fits your schedule.


4. Weather or Safety Cancellations

In the event of unsafe weather conditions (e.g., heavy rain, high winds, or storms), we reserve the right to cancel or reschedule services for the safety of our team and your property. You will not be charged for any cancellations due to weather or other safety concerns.


5. No-Show Policy

If we arrive at your property for a scheduled service and are unable to perform the work due to access restrictions, locked gates, or other preventable issues, and no one is available to resolve them, a $50 no-show fee may apply.


6. How to Request a Refund or Report an Issue

To request a refund or report a service issue, please contact us within 48 hours of your completed service using the details below:

Cesar’s Roof and Gutter Cleaning
Email: roofandgutterservicesllc@gmail.com
Phone: 805-907-9390
Address: 1685 Hyland St, Bayside, CA 95524

Please include your name, service date, and a description of the issue. We aim to respond within 2 business days.


7. Final Note

All refund decisions are made at the discretion of Cesar’s Roof and Gutter Cleaning. We are committed to fair and respectful service and will do our best to resolve any concerns promptly.

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